Returns Policy

Money Back Guarantee

ELAVATE SUPERFOODS offers a Money-Back Guarantee on certain purchases within ninety (90) days from the date that you received your order. You may receive a  full refund according to the following terms. 

The Money-Back guarantee is only valid on products purchased directly from https://www.elavate.com/. If you purchase & use ELAVATE SUPERFOODS Multi-Collagen blend for 3 months and DO NOT see visible results*, then you are able to claim back 100% of the amount you spent on the 3-month supply purchase.

In order to qualify, you must have used the entire content of the collagen blend BAG before stating that "no results" were seen. Our customers typically see the best results when consuming collagen for a full 3 months, which is why we offer a 90-day guarantee. 

ELAVATE will refund the entire purchase price for all approved refunds. Refunds will be sent to the same credit card or method of payment that was used to order the product. We process refunds within 24 hours however depending on your bank, it may take between 3-5 days to appear on your statement.

Return Policy (Cancelled Orders)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot accept returns for goods that have been opened, due to hygiene & safety concerns. Shipping labels and costs must be paid for by the customer, in the even of a return. A label can cheaply be purchased from https://send.royalmail.com/

To start a return, you can contact us at alex@elavate.com. Please note that returns will need to be sent to the following address: 

3PL WOW LTD C/O Elavate Superfoods

Unit 5 A, Wesley Drive
Benton Square Industrial Estate,
Newcastle upon Tyne,
NE12 9UP
United Kingdom


Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at alex@elavate.com.

Visible results* are subjective and so we 100% trust our customer's claims for what they define "visible results" as. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns for any items that you've opened the seal for, due to safety & hygiene concerns.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 to 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at alex@elavate.com.