We’re sorry to hear that you wish to cancel your subscription at this time, but we fully appreciate that there may be times where you might need to cancel your recurring deliveries. That being said, depending on the reason for you leaving, our subscription service is designed to be super flexible to meet your needs, allowing you the option to skip, defer, or change the frequency of your deliveries at any time if you’re not fully ready to say goodbye just yet!

To manage or cancel your subscription, simply log into your account here, using the email address which you used to place your original order. Once logged in, you will be displayed with the below options where you will be able to edit or cancel your subscription accordingly.

Once you have logged in, follow the below steps:

1. Click onto the subscription you wish to cancel

2. Scroll to the bottom of the page and click the "Cancel Subscription" button

3. Select the reason for cancelling & click "Confirm"

4. Your subscription is now cancelled and you'll be able to see a confirmation on your customer dashboard in red colour, stating that your subscription is "Inactive"

Yes. If you'd like to change the frequency of your deliveries, you can do so by logging into your account here, using the email address which you used to place your original order.

Once logged in, click on the'Edit frequency' button and you will be able to change the frequency to every 1, 2 or 3 months, as well as setting your next payment date.

Yes! Whilst a subscription offers added benefits, we understand that it may not be suitable for everyone and believe it's important that we cater to everyones' needs.

We fully respect your choice and want to assure you that even if you decide to make a one-off purchase, you will still receive the same high-quality product and excellent customer service. 

The majority of our products can be purchased as a one-time purchase. When you select your preferred product, both options will be presented to you (if available) on the product page.

Signing up to a subscription couldn’t be easier! If a subscription is available on your chosen product, you will see a reduced pricing option on the product page that allows you to sign up.

The subscription for our 1 pack Multi-Collagen Superblend renews every month however you can change this frequency from within your customer portal at any time after your purchase.

As long as you cancel before your next billing date (this date is clearly outlined in your account), you will not be charged for any further deliveries. Your billing date will automatically be set to every month from your very first order, but you can amend this date yourself at any point directly in your account, as well as the ability to change the frequency of your deliveries, or amend personal information such as your email address, delivery address or payment method. 

We strongly believe that our subscription service is the most advantageous option if you’re ordering from us, although rest assured we truly welcome and value one-time purchases too! To help you make up your mind, we’d like to remind you of just a few of the added benefits you can be sure to receive when you take out a subscription with us:

1. Convenience: Our subscription service ensures that you receive regular deliveries of your favourite products without the need to reorder each time, whenever you want. This saves you time and effort, ensuring a consistent supply of the items you love. You can also amend your subscription items before your next order date, if you wish to change your scents or add additional products
   
2. Cost Savings: Subscribers receive discounted pricing and/or exclusive offers, providing effective cost savings compared to one-off purchases. This enables you to enjoy our products at a more budget-friendly price
   
3. Customisation: Our subscription service allows you to tailor the delivery frequency and quantity of products based on your preferences. You have the flexibility to amend your preferred delivery address as well as adjust or skip deliveries as needed, ensuring that you always have the right amount of product on hand

Whilst a subscription offers added benefits, we understand that it may not be suitable for everyone. We respect your choice and want to assure you that even if you decide to make a one-off purchase, you will still receive the same high-quality product and excellent customer service.

We’re really sorry for any concern caused over your recent subscription charge. Please kindly note that if you’ve been charged for another renewal, this means that your subscription was still active at the time of the billing date. We cannot take payment for an inactive subscription, so this would only be done in line with the terms which you agreed to when you placed your original order.

That being said, please rest assured that we're always here to help provide you with some options which are outlined below:

1. Keep your latest order for a 30% partial refund If you'd like, we are happy for you to keep this order and we will refund you 30%. If you'd like to accept this option, please submit your query here, selecting the reason 'Subscription: Cancellation Request', and in the message body of your email, please state that you would like to receive a 30% partial refund as outlined above.

2. Return your order for a full refund (postage paid at own cost)If you would prefer to return this order back to us for a full refund, you are welcome to do so in line with our regular returns policy. Our returns address is below:

3PL WOW LTD C/O Elavate Superfoods

Unit 5 A, Wesley Drive
Benton Square Industrial Estate,
Newcastle upon Tyne,NE12 9UP
United Kingdom

Please include a note in your return with your name, order number and email address.

Please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return.

Rest assured that your refund will be processed once the order is back at our warehouse and has been checked by the team (this may be a few days later following receipt of the return). You will receive a refund confirmation email once this has been actioned.

If you need to discuss your cancellation further, please reach out to a member of our Customer Service team here, who will be happy to assist you.

Yes. You can update your address for future deliveries by amending this in your account here.

Once logged in, simply click on ‘Edit’ next to ‘Shipping information’ to add your new address. Please remember to click on 'Save' to ensure that your new address is registered for next time.

If your query relates to an order already placed and you need to change the address, please contact us at alex@elavate.com 

You can easily change your payment method for your subscription by logging into your account here, using the email address which you used to place your original order. Simply click on ‘Edit’ next to ‘Payment Method’ followed by ‘Confirm’, where a secure link will be sent to you via email to update your payment details:

If your payment fails when we attempt to renew your subscription, this may be due to a number of reasons, such as your bank card details have changed/expired, or there could be insufficient funds in your account (this is not an exhaustive list). You will receive an email alerting you to the unsuccessful payment and you will be given the opportunity to update your payment information, if required.

We will re-attempt to charge you every 3 days, for 7 times. If after the 7th attempt your payment has still failed, regrettably your subscription will automatically be cancelled. To reinstate your subscription, you will need to update the payment information in your account.

You can easily update your payment method for your subscription by logging into your account here, using the email address which you used to place your original order. Simply click on ‘Edit’ next to ‘Payment Method’ followed by ‘Confirm’, where a secure link will be sent to you via email to update your payment details.

Yes, we’d love to have you back! If you change your mind and would like to reactivate your subscription, simply log into your account here and click on ‘Reactivate’, where you will be prompted to select your preferred billing date.

Our customers have experienced great benefits when they Take Collagen Consistently,over long periods of time. We’d recommend taking collagen for at least 3 full months to experience the maximum benefit. 

Other scientific studies suggest that results can be seen in within 4 weeks, whilst others have experienced seeing results after a longer period of up to 6 months.

Everyone’s collagen journey is unique and it targets different areas of the body at different times, so noticing any impact varies for each individual.

A serving of our Multi-Collagen Superblend contains 7050mg of Bovine & Fish Collagen, a highly potent dose that's nearly 10X more potent than a standard capsule serving. We also use Liposomal Vitamin C to send signals to your body to BOOST it's own natural collagen production.

Yes. As with any supplement, the best way to verify it's effectiveness is to run a Randomised, Double-Blind, Placebo study. This way we can analyse & compare results without any bias, placebo or external factors influencing the results.

Scientists ran this exact study back in 2019 on a group of 72 health women, aged 35 and above (Average age of 50). Everyone received a blend of Collagen, Vitamin C & Biotin to take for 12 weeks.

The results of the Placebo study revealed that participants who took the REAL collagen supplement saw:

29% Increase in Skin Hydration (Compared to 8% in the Placebo Group)

18% Increase in Skin Elasticity (Compared to 5% in the Placebo Group)

28% Decrease in Skin Roughness (Compared to 6% in the Placebo Group)

And a 20% Increase in Skin Density (Compared to 5% increase in the Placebo Group)

You can read about this exact study here and look at the results for yourself

There have been many more clinical trials and studies that have verified collagen's effectiveness to reduce the appearance of wrinkles, improve joint mobility and help lengthen and strengthen hair. In fact, there is so many proof available, it is almost a no-brainer to give collagen a fair shot and try it out for yourself to experience its wonderful benefits.

In the case of collagen, the saying "Consistency is Key" is particularly relevant.

Several clinical studies conducted in 2015 & 2018 confirmed that ALL female participants that consumed 5 grams of collagen daily, for 3 full months, saw improvements in their skin texture and elasticity.

So we highly recommend our customers try our collagen for a full 3 months to start to experience all the wonderful benefits.

We also recommend you read our blog post discussing 5 IMPORTANT things you should also be doing whilst you are on collagen. Check it out here

Liquid collagen is often filled with over 20% Artificial Sweetner & Flavouring content. Brands also charge a high premium for delivering the collagen in liquid format, almost double what Elavate charges for a delicious powdered version. Capsules & Pills both deliver an extremely low amount of collagen in a single serving. You’d need to consume nearly 20 capsules of collagen in order to get the same dosage as 1 tablespoon of Elavate. Capsules  & Pills are highly ineffective at delivering clinically effective dosages and usually just rely on Placebo effects rather than actually delivery positive results. 

While it is perfectly safe to consume our product during pregnancy or while breastfeeding, we always recommend consulting with your physician before repeated use. 

Regular intake of our Multi-Collagen superblend can lead to many amazing benefits, including but not limited to:

1. Clearer & Firmer Skin
2. Thicker & Longer Hair
3. Health & Strong Joints
4. Longer & Stronger Nails
5. Smoother Digestion & Limited Bloating
6. Improved Memory & Focus
7. Increased Stamina
8. Natural Energy Boosts
9. Hydrated Skin
10. Natural Immunity Boost

While we think the mushrooms in our blend are perfectly magical due to their health benefits, no they are not psychedelic or magic mushrooms and they will not make you trip. With over 10,000 species of mushrooms out there, medicinal mushrooms are distinct from magic and have absolutely no psychedelic effects whatsoever. These mushrooms are specifically picked for their immunity, energy & cognitive boosting benefits.

Most of our customers like to mix our chocolate blend with some warm milk and create a delicious hot coco. We also recommend mixing it with a smoothie or shake.

You can also mix it with coffee and create a Mocha OR mix it with water (although that's not what we usually recommend).

You can also mix our collagen with baked goods and give your home-made treats a little bit of extra flavor. Check out our recipes page for some ideas.

There is no particular "Best Time" to consume collagen. You can enjoy it any time during the day. Our collagen blend include Liposomal Vitamin C so you can rest assured that the collagen is instantly being activated and taken in by your body.

Our company is based in London and our products are all made in York, UK. We source our ingredients from the best suppliers in the country & in some cases the EU. We ship from our warehouse in Newcastle straight to your front door.

We're sorry to hear that you wish to cancel your latest order.

For subscription auto-renewal cancellations: please login to your customer portal here and click on your upcoming subscription and click "Cancel Subscription" at the bottom of the page. Please do this at least 24 hours before your subscription renews or else we'd be unable to stop your order from being processed and sent out.

For general order cancellations: We fully appreciate and respect that there may be times that you need to cancel an order, and you might contact us right away to let us know, but typically please kindly understand that we cannot cancel an order once it has been placed. This is because our busy warehouse deals with extremely high volumes of orders and has processes in place to ensure speedy fulfilment, so it can be tricky to intervene with an order at this stage. 

We want to reassure you that whilst the cancellation might not be instant (as outlined above), we are always happy to accept your order back for a refund, should you wish to return it back to us. 

Please find our returns address below:

3PL WOW LTD C/O Elavate Superfoods
Unit 5 A, Wesley Drive
Benton Square Industrial Estate,
Newcastle upon Tyne,
NE12 9UP
United Kingdom

Please include a note in your return with your name, order number and email address.

In instances of unwanted goods, please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return. 

Rest assured that your refund will be processed once the order is back at our warehouse and has been checked by the team (this may be a few days later after receipt of the return). You will receive a refund confirmation email once this has been actioned.

We’re really sorry to hear that your order has arrived damaged and apologise sincerely for the inconvenience this has caused you. 

Our warehouse team takes great pride in packing your order with the utmost care, but there may occasionally be some factors in transit that could compromise this.

On the unfortunate occasion this happens, whether it’s a damaged package or a damaged product(s), rest assured we’re here to help resolve this for you as soon as possible.

Please kindly submit your query via our Contact Us form here, selecting the reason 'PRODUCTS: My Product Arrived Faulty’, alongside a photo of the damage in question. Please also state in the message details as much information as possible about the damage, as well as letting us know whether you would like a replacement or refund.

Our Customer Service team will review this for you and if valid, they will issue a replacement or refund as soon as possible depending on your preference, and confirm this has been actioned via email.

We’re really sorry to hear that you are missing an item from your order and apologise sincerely for the inconvenience this has caused you. 

Our warehouse team takes great pride in packing your order with the utmost care and we have procedures in place to ensure this doesn’t happen, although genuine human error may occasionally play a part in this.

On the unfortunate occasion this happens, rest assured we’re here to help get this resolved for you as soon as possible.

Please kindly submit your query via our Contact Us form here. If you could include a photo of the goods received as well, this will help us greatly with investigation purposes to ensure this doesn’t happen again.

Our Customer Service team will review this for you and if valid, they will issue a replacement as soon as possible and confirm this has been actioned via email.

We’re really sorry to hear that you’ve received the wrong item(s) in your order and apologise sincerely for the inconvenience this has caused you. 

Our warehouse team takes great pride in packing your order with the utmost care and we have procedures in place to ensure this doesn’t happen, although genuine human error may occasionally play a part in this.

On the unfortunate occasion this happens, rest assured we’re here to help get this resolved for you as soon as possible.

Please kindly submit your query via our Contact Us form here. Our Customer Service team will review this for you and if valid, they will issue a replacement as soon as possible and confirm this has been actioned via email.

We’re really sorry to hear that one of your products isn't working as it should and would like to apologise sincerely for any inconvenience caused. We take pride in providing high-quality products and are consistently looking for ways to improve.

On the unfortunate occasion you experience such an issue, rest assured we’re here to help. Please kindly submit your query via our Contact Us form here.

Our Customer Service team will review this for you and if valid, they will issue a replacement as soon as possible and confirm this has been actioned via email.

You should receive a confirmation email as soon as your order is successfully placed. If you do not receive this, there may be several reasons why:

• The email may have gone to your spam folder - Please double check this folder and ensure that you mark Purdy & Figg as a safe sender, to ensure that all future communication is received correctly
  
• The email address which you entered at the time of ordering has a typo - Please contact our Customer Service team here and a member of the team will be able to locate your order and amend the email address for you
  
• You did not successfully confirm your order - Please double check your transaction history to check that your payment has gone through. If you do not see the payment in your history, this may mean that your order was unsuccessful and did not come through to us
  

If the above does not apply, you can still contact our Customer Service team here and a member of the team will be able to assist further

Mainland UK (England, Scotland, Wales, Northern Ireland)

Delivery is free on all orders and will be delivered by Royal Mail.

Our standard order processing time is 24 hours and we ship all our packages using Royal Mails tracked 48 hour service except for certain subscription orders which are shipped via royal mail 24 hour delivery.

We currently ship to Mainland UK (England, Scotland, Wales, Northern Ireland).

If you haven't already done so, please be sure to subscribe to our newsletter, as well as our Instagram and Facebook pages, to stay tuned for future shipping destinations!

We fully appreciate and respect that there may be times when you need to change your address, and you might contact us right away at the time of your order, however typically we cannot change an address once an order has been placed. 

Please kindly understand that our busy warehouse deals with high volumes of orders and has processes in place to ensure speedy fulfilment, so it can be tricky to intervene with an order. 

Rest assured we're always here to help with options to try and provide a smooth resolution. Once you receive your tracking email from Evri, please follow one of the steps below:

Option 1: You will be able to submit certain changes to your delivery, such as leaving in a safe place or with a neighbour, but the courier will not be able to redirect your delivery to a completely different address - We suggest this option if you're still able to reach the existing property to locate your package

Option 2: You can request for the order to be returned to sender - If you choose this option, please contact us here to let us know that your order is coming back to us, so that we can help with a redelivery to your new address. Depending on the circumstances, please kindly understand that you may be charged for a new delivery (this will be at our own discretion)

Option 3: If you simply have no way of retrieving your latest order (and option 1 or 2 are not possible), please kindly contact us here, selecting the reason 'ORDER REQUEST - Address Change', and we will do our very best to assist

For subscription orders, the same policy applies, however please be assured that you can update your address for future deliveries by amending this in your account here.

Once logged in, simply click on ‘Edit’ next to ‘Shipping information’ to add your new address. Please remember to click on 'Save' to ensure that your new address is registered for next time.  

We’re really sorry to hear that you haven't received your dispatch email just yet and apologise sincerely for any inconvenience caused.

We aim to dispatch all orders within 1 working day of receiving them (although we usually do this sooner). In the unfortunate occasion we are experiencing any fulfilment delays or issues which may impact us sending out your order to you, you should be contacted via email to inform you.

If you have not received any information to update you on your order, and your order is past its expected delivery time, please kindly submit your query here, selecting the reason 'TRACKING: I need an update on my order', and a member of our Customer Service team will be able to assist further.

Thank you very much for your patience and understanding whilst we look into your order.

We’re really sorry to hear that you haven’t received your order just yet and apologise sincerely for any inconvenience caused. 
Once your order has been dispatched, we aim to deliver within a maximum of 48 hours.

Occasionally, there may be factors outside of our control which can impact this (e.g. disrupted weather conditions or unforeseen courier delays in your area), however we endeavour to update you as best as possible should your order be significantly impacted by courier or fulfilment delays.

If you’ve tracked your order and it’s been 5 working days or more since the last tracking scan, please kindly submit your query here, selecting the reason 'TRACKING - My Order status hasn't been updated', and a member of our Customer Service team will be able to assist in getting your delivery to you as soon as possible.

Thank you very much for your patience and understanding whilst we look into your order.

We’re really sorry to hear that you haven’t received your order despite it being marked as delivered and apologise sincerely for any concern and inconvenience caused.

Occasionally, courier tracking might not update as it should, but we trust that you have checked the proof of delivery photo (if supplied), alongside any safe places your package may have been left, such as with a neighbour or in a sheltered space around your address.

If you have carried out the necessary checks, or the delivery photo does not reflect any possible places around your address, and are still unable to locate your order, please kindly submit your query here, selecting the reason 'TRACKING'. A member of our Customer Service team will be able to assist in getting this resolved for you as soon as possible. 

Thank you very much for your patience and understanding whilst we look into your order.

We’re really sorry to hear that your order is being returned back to us and apologise sincerely for any concern caused. There may be several reasons why this happens, although we appreciate that the below may not apply and is not the exhaustive list:

• Incomplete or missing address details
• Unforeseen courier issues
• The package has been significantly damaged in transit and needs to be returned
• The addressee has refused the order at the time of delivery

If you notice that your order is being returned back to us and are unsure why, or the reason in your tracking link is not accurate or applicable, please kindly submit your query here. A member of our Customer Service team will be able to assist in getting your delivery to you as soon as possible.

Thank you very much for your patience and understanding whilst we look into your order.

We're really sorry to hear that you wish to return your order back to us for a refund but understand there may be instances where you need to do so. If you need to return an unwanted order back to us, please kindly do so to the below address:

Please include a note in your return with your name, order number and email address.

3PL WOW LTD C/O Elavate Superfoods

Unit 5 A, Wesley Drive
Benton Square Industrial Estate,
Newcastle upon Tyne,
NE12 9UP
United Kingdom

Please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return.

Rest assured that your refund will be processed once the order is back at our warehouse and has been checked by the team (this may be a few days later following receipt of the return). You will receive a refund confirmation email once this has been actioned.

We endeavour to process refunds as soon as possible following their receipt back at our warehouse, and once it has been checked by the team. You will receive a refund confirmation email once this has been actioned, and refunds will take approximately 3-5 working days from this point to appear back onto your original payment method. If you have paid via PayPal, this usually happens much sooner.

We endeavour to make the ordering process as seamless and as fast as possible for you! Once you have chosen your preferred product(s), simply proceed to checkout where you will be able to enter your shipping and payment information.

Once you have successfully placed your order, you will receive a confirmation email directly to your inbox, which will include all of the information about your order. 

If you need help placing an order, or would simply prefer to order with a member of the team, you can contact our Customer Service team here.

Please kindly include the following details in your message:

Email address for order:

Billing name and address:

Shipping name and address:

Product(s) required:

Quantity:

Once your query has been handled, a member of our team will then be able to send you a secure invoice link for you to make payment. Once paid, your order will be processed and you will receive a confirmation email letting you know this has been received.

In the unfortunate event you’re having difficulty placing an order on our website, please kindly contact our Customer Service team here.

In the first instance, it's always helpful for us to understand the issue you are experiencing, so that we can be sure to investigate and fix this in case other users might be experiencing an issue too. We understand it's not always possible to provide screenshots or exact details of the problem, but any information you can provide that will help us resolve the issue is greatly appreciated. 

If you’d like us to place the order for you, please kindly include the following details in your message:

Email address for order:

Billing name and address:

Shipping name and address:

Product(s) required:

Quantity:

Once your query has been handled, a member of our team will then be able to send you a secure invoice link for you to make payment. Once paid, your order will be processed and you will receive a confirmation email letting you know this has been received.

To log in and view/manage your order history and/or subscription(s), simply follow the below steps:

Enter your email address here and you will be emailed a special link that you can click to easily login into your account.

If your email address is correct and you’re still unable to access your account, or you do not receive a magic link, please submit your query via our Contact Us form here,

 A member of our Customer Service team will be in touch as soon as possible to get this resolved for you.

To view your order history, please log into your account here, using the email address which you used to place your order.

A magic link will be sent to your email address right away, so please click that link to login. 

Your subscription history will appear under the ‘Subscriptions’ header, where you will then be able to view and manage your subscription. 

All order history (recurring and one-time purchases), will be displayed under the 'Order history' header.

To add a discount code to your order, follow these steps:

1. Add your product to cart and click the "Checkout" button.

2. Once you are on our Secure Checkout page, there will be a field on the top right (if on desktop) or a dropdown icon in the top middle (if on mobile) that allows you to type in and claim your discount code.

If for any reason you're having trouble adding this, or if your code isn't working, please kindly submit your query here and a member of the Customer Service team will be able to assist in getting this sorted out for you. 

We're sorry to hear that your code isn't working as expected. Please kindly note that discount codes cannot be used in conjunction with another code, and typically cannot be used more than once (unless stated otherwise). If you're still having trouble with your code, please kindly submit your query here, and a member of the Customer Service team will be able to assist in getting this sorted out for you.